Strengthening Communities Through UX Innovation

April 15, 2024
Photo of a young Asian woman smiling at the camera

Meet Joyce Fung, a rising star in the field of user experience research and service design, dedicated to empowering communities through innovation, collaboration, and a profound commitment to positive change. With a keen eye for identifying societal gaps and a passion for problem-solving, Joyce has honed her skills to craft solutions that address pressing challenges and drive meaningful impact.

Currently serving as a Consultant, UX Research & Service Design at a global professional services firm, Joyce has also completed her Master of Information degree at the University of Toronto with a specialization in User Experience Design. Her academic pursuits catalyze her drive to create user-centred solutions that prioritize inclusivity and accessibility. Joyce’s academic journey not only equips her with the necessary skills but also instills in her a deep sense of responsibility to leverage her expertise for the betterment of society.

Beyond her professional endeavours, Joyce is the Co-Founder and Social Media Lead of The UX Lounge. This podcast platform is a beacon of knowledge and inspiration for aspiring UX professionals. Through engaging conversations with industry leaders, The UX Lounge provides invaluable insights into the world of user experience and career navigation. Joyce’s vision for the podcast goes beyond mere information sharing; she aims to foster a supportive community within the UX industry where individuals can connect, learn, and grow together.

Joyce’s dedication to community building extends far beyond her podcast involvement. She actively seeks opportunities to collaborate and uplift others, embodying a spirit of mentorship and empowerment. Whether through formal mentorship programs or informal networking events, Joyce consistently demonstrates her commitment to supporting others on their professional journeys. With her boundless curiosity and unwavering commitment to driving positive change, Joyce emerges as a formidable force in the realm of user experience, poised to leave a lasting impact on both individuals and communities alike.

Joyce’s multifaceted approach to empowering communities through innovation, collaboration, and mentorship serves as a testament to her unwavering commitment to creating a more inclusive and equitable society. As she continues to navigate her career path, Joyce remains steadfast in her mission to leverage her skills and expertise for the betterment of society, leaving an indelible mark on the world of user experience and beyond.


“The UX Lounge is a podcast that aims to connect listeners with industry professionals to learn about their day-to-day roles and navigate their career trajectory in UX, hosted by students and alumni of the University of Toronto.”


Finding Support through Mentorship in the UX Industry

Joyce embarked on her transition into the field of UX with a strong  desire for mentorship and guidance. “As a woman of colour, navigating the intricacies of the professional world can be daunting,” she reflects. Additionally, she states, “Seeking mentorship during my final year of undergrad was pivotal for me in understanding how to navigate the next steps of my career.” 

Joyce’s decision to apply for the AHF Fellowship Circle was driven by a need to connect with peers and gain insights into her desired field, especially amidst the challenges posed by the pandemic. Through the program, Joyce found herself immersed in a supportive community of like-minded individuals, where she gained invaluable mentorship and forged meaningful connections that have since shaped her career trajectory. The experience not only provided her with practical knowledge and skills but also instilled in her a sense of confidence and belonging within the UX industry. Joyce’s journey is a testament to the power of mentorship in empowering Indigenous, Black and racialized professionals and fostering a sense of community and belonging in traditionally underrepresented fields.


“As a woman of colour, navigating the intricacies of the professional world can be daunting.”


Championing Diversity and Inclusion Through Leadership

In her journey, Joyce has been fortunate to encounter mentors who have played pivotal roles in her professional growth. “The guidance and support I’ve received from mentors have been instrumental in my development,” she shares. “They have encouraged me to step out of my comfort zone and have provided invaluable advice on navigating the complexities of the workplace.” These mentors have not only shared their expertise but have also empowered Joyce to strengthen her technical skills and build the confidence needed to achieve her career goals. Their unwavering support underscores the importance of mentorship in fostering growth and success for professionals like Joyce, highlighting the transformative impact of mentorship on individual careers and collective progress. 

Through mentorship, Joyce has not only polished her skills but has also gained insights into the importance of diversity in the workplace. She committed to paying it forward by serving as a mentor herself and advocating for equitable opportunities for all aspiring professionals. By fostering an environment of inclusivity and support, Joyce aims to break down barriers and create pathways for underrepresented individuals to thrive in the UX industry.


“The guidance and support I’ve received from mentors have been instrumental in my development.”


Building Bridges and Fostering Community Through Podcasting

As the co-founder of The UX Lounge Podcast, Joyce is committed to empowering others within the UX community. “The idea behind The UX Lounge was to create a platform where emerging talent could connect with experienced professionals in the field,” she explains. Adding, “We wanted to bridge the gap between students and industry leaders, providing insights and mentorship opportunities for aspiring UX professionals.” 

Through her podcast and community-building efforts, Joyce continues to champion inclusivity and empowerment, inspiring the next generation of Indigenous, Black and racialized leaders in the field of user experience design. Her dedication to fostering a supportive community underscores the transformative power of collaboration and mentorship in driving positive change within the industry and beyond. 

By amplifying diverse voices and sharing stories of success and resilience, Joyce hopes to create a more inclusive and equitable landscape for future generations of UX professionals. Through The UX Lounge Podcast, Joyce is not only providing valuable resources and insights but is also fostering connections and building bridges between emerging talent and established professionals, ultimately contributing to a more diverse, inclusive, and thriving UX community.


“The idea behind The UX Lounge was to create a platform where emerging talent could connect with experienced professionals in the field.”


We wholeheartedly thank Joyce for her encouraging words and actions and for contributing to the community every day. We truly appreciate you being a part of the AHF community!